Knowledge Hub

How do I retrieve my MiX Fleet Manager Password?

When your MiX Fleet Manager account is initially set up, you will receive an email to verify the account and create a password. You can always reset the password using the ‘forgot password’ option on the login screen.

How do I see the reports I need?

Use the reporting suite in MiX Fleet Manager to generate reports on a variety of data such as trips, movements, fuel, HOS, Events, Driver performance, etc. View in CSV, Excel, PDF, or in the browser. Also can create scheduled subscriptions for reports & create custom PowerBI or Excel reports using MiX Insight Agility or Self-Service Analytics.

How can MiX help me achieve my results, especially on fuel savings?

With MiX by Powerfleet, you gain valuable insights into your fleet's fuel consumption patterns in real-time. This visibility enables you to proactively identify inefficiencies and make data-driven decisions to reduce fuel usage. Our solutions monitor factors like idling and speeding to help you optimize fleet operations and enhance fuel efficiency. We also offer driver behavior monitoring tools, like MyMiX, which promote safer and more efficient driving practices. By encouraging positive driver behaviors, you can further contribute to fuel savings and improve overall fleet performance.

I have a small fleet, how can I know that MiX is not a platform focused solely on larger fleets?

MiX by Powerfleet caters to businesses of all sizes, including small fleets. Our scalable platform offers features such as GPS tracking, driver behavior monitoring, and comprehensive reporting. We provide personalized support to help optimize small fleet operations and achieve efficiency.

Is the data collected by MiX by Powerfleet secure?

Yes, the security of your data is a top priority for MiX by Powerfleet. We utilize industry-standard encryption and data protection measures to ensure the confidentiality and integrity of your information. Additionally, we are compliant with relevant data privacy regulations to safeguard your data.

Who can I contact if I have a support query?

Support queries can be submitted from the help option in MiX Fleet Manager, or submitting a ticket directly through MiX Help Center.

How do I access the MiX by Powerfleet Help Center?

You can access the MiX by Powerfleet Help Center by visiting our website at https://mixhelpcentre.mixtelematics.com. The Help Center provides a comprehensive knowledge base with articles, guides, and tutorials to assist you in using our products and resolving any issues you may encounter.